O
Olivier
Current behavior:
When a user completes the Rolodex onboarding flow on a smartphone (iOS or Android) and attempts to connect their LinkedIn account, the app prompts them to install the Chrome extension. However, it seems the Chrome extension cannot be installed or used on mobile devices, leading to confusion.
https://guide.rolodexcrm.com/Linkedinsync
Proposed improvement:
Update the LinkedIn sync prompt during mobile onboarding with a clear message that:
  • The Chrome extension must be installed on a Windows PC or Mac using the Chrome browser.
  • Make sure to log in to your LinkedIn Account on the same browser.
  • LinkedIn syncing will only work when the computer is powered on and the extension is active.
  • LinkedIn sync is not supported on mobile devices.
Suggested message (example):
“To connect your LinkedIn account, you’ll need to install the Rolodex Chrome Extension on a desktop or laptop (Windows or macOS). LinkedIn sync won’t work from your phone. Make sure your computer is turned on and the extension is running for the sync to complete.”
Why this matters:
This change will prevent user confusion, set the right expectations, and improve the onboarding experience by providing platform-specific guidance.